Since 1973, France Contentieux (Konecta Group) has been recovering debts on behalf of large companies. The firm handles several million cases a year, in both B2B and B2C sectors. Today, the firm is focusing on digitalisation to better serve its clients and reduce the operational workload on its teams.
Activity
CentralPay services used
Context
Debts recovered
manually, on a large scale
France Contentieux monitors payment deadlines, requests payments by email or telephone, and provides an online portal enabling debtors to pay by card or bank transfer.
The debt collection officer was then responsible for reconciling each payment, linking it to the correct debtor file, sending reminders where necessary, and transferring the funds to the creditor, down to the nearest euro.
Cards, bank transfers and direct debits are managed independently
Follow-ups, correspondence, payments…
More files, more processing time
The CentralPay platform has enabled us to secure and optimise our payment processes for card payments, direct debits and bank transfers. We have been able to automate the entire payment chain: from our accounts receivable system to the reconciliation of transactions in our IT system.
Emmanuelle Debadi – Managing Director
France Contentieux, Konecta Group
Solution
The entire debt collection process, automated
CentralPay integrates with the France Contentieux portal. Everything that used to be done manually is now automated,
from payment by the debtor to remittance to the creditor.
All payments,
centralised
The CentralPay form brings together several payment methods in one place: payment card, bank transfer and SEPA direct debit.
The payer chooses the method that suits them best and makes the payment via a single online process.
Multiple payment methods
Hosted form
Tailor-made automation
solutions
Payment in installments, direct debits, instant reconciliation, reminders: every repetitive task is handled automatically.
The team only steps in to deal with blockages and exceptions.
Automation workflows
Notifications and alerts
Automatic retry
Full payouts,
every day
100 per cent of the funds raised are paid to the creditor via a daily SEPA transfer, with no fees deducted.
Each payment is accompanied by a breakdown of the relevant transactions.
Automated third-party payments
Detailed export
End-of-month payment
“Letting the debtor choose,
means collecting more”
In addition to the planned instalment plan, the debtor can choose the amount they wish to pay. They can pay an initial instalment and then pay the rest later.
As far as the firm is concerned, a partial debt is better than no debt at all. And for the creditor, every payment, even a partial one, is credited to their account the very next day.
Results
Debt recovery on autopilot
Debt recovery now runs independently: payments are collected more quickly, creditors are paid sooner, and teams can focus their time on strategic matters.
Reduced manual handling
Volumes handled, without additional staff
Compliance under control
Measurable performance for France Contentieux
-4 days
Average DSO
Up to 85%
automated debt recovery
+43 %
satisfaction of creditors
About CentralPay
All your payments, in one place
CentralPay is an electronic money institution authorised by the ACPR, specialising in complex payment processes.
Versatile solution – multi-format, multi-channel and multi-purpose
Bespoke integration – APIs, flat files or native ERP connectors
Sovereign infrastructure – In-house development and maintenance
Full compliance – PSD2, PCI-DSS, GDPR, ISO 27001
+80 000
active accounts
+2,5 Mds €
payments processed
4,6
average satisfaction
+20 years
experience in payments
+40
CentralPay experts
24/7
platform availability